Eight questions for the first conversation
Ask: What evidence identifies the pest? What will you inspect? Which method is proposed? What preparation is required? What training and insurance cover the work? How many visits are included? What does proofing cost? What are the written follow-up terms?
Verify claims directly
Check a claimed professional membership with the organisation. Ask for relevant documents rather than relying solely on badges or a website statement.
Compare written scopes
Keep each quotation and compare the same scope, VAT where applicable, access charges, exclusions and return visits. An initial call-out fee should not be confused with the cost of resolving the whole issue.
Related pest guides

Rats & Mice
Recognise rodent signs and understand inspection, treatment and proofing.
Read guide
Bed Bugs
Check bedding and furniture signs, preparation and follow-up questions.
Read guide
Cockroaches
Identify kitchen activity and understand monitoring and prevention.
Read guide
Wasps
Assess a suspected nest safely and prepare for professional identification.
Read guideFurther information
- NHS: bedbugs and bites
- Government: renting a safe home
- British Pest Control Association: pest advice
- Find your local council
- Safer food, better business for caterers (FSA)
- HSE: rodenticides
Published by Pest Protect London. Updated 9 September 2026. General information; treatment decisions require an assessment of the property. Editorial policy.