Respond with a written record
Log the report, arrange appropriate assessment and record maintenance concerns. Responsibility can depend on the cause and circumstances; do not make a blanket assumption that every infestation is a tenant or landlord cost.
Coordinate access
Agree access with occupants and any managing agent. Shared spaces, neighbouring units and the exterior may need consideration alongside the affected home.
Use current housing guidance
Consult current government renting and repair guidance or a competent adviser for the situation. Store inspection reports, communications and completed works so unresolved issues can be followed up.
Related pest guides
Rats & Mice
Recognise rodent signs and understand inspection, treatment and proofing.
Read guide
Bed Bugs
Check bedding and furniture signs, preparation and follow-up questions.
Read guide
Cockroaches
Identify kitchen activity and understand monitoring and prevention.
Read guide
Wasps
Assess a suspected nest safely and prepare for professional identification.
Read guideFurther information
- NHS: bedbugs and bites
- Government: renting a safe home
- British Pest Control Association: pest advice
- Find your local council
- Safer food, better business for caterers (FSA)
- HSE: rodenticides
Published by Pest Protect London. Updated 9 September 2026. General information; treatment decisions require an assessment of the property. Editorial policy.